1. Subscription Period and Prices
You have the right to cancel your Subscription at any time on the account details page, which will turn off auto-renewals for the upcoming Service period. Please note that cancelled Subscriptions will not be refunded for the unused portion of the ongoing Service period. The process for cancelling the Subscription and eligibility for a refund may differ depending on whether you purchased Services directly from VPNHouse or through a third party, such as an app store, service provider, or retailer.
2. Refund
As a general rule, we do not provide refunds. However, we understand that exceptional circumstances may arise, so we are prepared to review each request individually. If you experience a problem using our Services, please contact our support team. We will carefully review your request and try to find a fair solution.
3. Payment of Refund
If a refund is approved, we will agree with you on an available payment method and procedure. After the refund is processed, access to the corresponding Services may be terminated. Any fees associated with the refund are paid by the user.
4. Subscriptions Purchased via App Stores or Other Providers
Refunds for Subscriptions acquired from third-party app stores, retailers, and resellers are subject to the terms of service of the respective providers from whom the Services were purchased. Cancellation of such Subscriptions may also be governed by the specific terms of those providers.